Yes Response

As Yes Response predicted last April in our news section consumers have certainly embraced the Click & Collect services now available at leading retailers. John Lewis have reported that 56% of their online shoppers opted for collecting goods from store rather than home delivery in the Christmas 2014 period.  This popularity overtook home delivery for the first time. Online shoppers see the convenience of not having to stay in for home deliveries and also no charge for delivery.

Many businesses have now stated that no personal parcels are to be delivered to the workplace. In the past this has caused problems including extra work for staff receiving the parcels, disturbance and health and safety issues with sometimes heavy and bulky parcels cluttering up reception areas.

Click & Collect provides a more convenient way of shopping for consumers and for retailers as it increases the footfall, something which has been on the decline with online shopping. Shoppers when collecting goods from store may also be tempted to buy other items.

Yes Response welcome two new members of staff Sue Crease (left) and Liz Hornby (right) who joined our outbound telemarketing team on Tuesday 6th January. They both bring a wealth of marketing experience that will complement our telemarketing team!

Telemarketing not only increases sales but can also help improve your customer service by identifying and highlighting any problems that may have been overlooked or missed that requires attention. This in turn boosts customer service effectiveness and most importantly your revenue!

Yes Response can handle any telemarketing project on an ad hoc or ongoing basis, embracing our expertise and integrated communication solutions. Increase your sales and improve your customer service in 2015 with Yes Response telemarketers, who will ensure your company is always portrayed in a highly professional and friendly manner.

Yes Response had their busiest last quarter period in 2014 in three years.

Working with both existing and new clients, with ongoing and ad hoc projects across all our service offerings, right up until the 23^rd December!

This year will be equally busy with some new prestigious client names coming on board in the first quarter of 2015; utilising our diverse range of services, including mail order and e-fulfilment, literature fulfilment, response handling, POS storage and distribution, lettershop and kit collation, customer satisfaction programmes, databases and telemarketing.

Yes Response is a proactive, reactive cost effective customer communications and fulfilment services company. All projects are completed accurately and promptly and we’re committed to exceeding our clients’ expectations in the fulfilment of their marketing response services.

Yes Response wishes all our clients, business partners, suppliers and advisers a prosperous 2015.

Yes Response would like to wish all our clients, business partners, suppliers and advisers a very Happy Christmas and a Prosperous New Year.

Yes Response closes for Christmas on Tuesday 23 December and reopens on Friday 2 January.

On Tuesday afternoon we received the catalogues and corrugated envelope packaging from our client. In 48 hours we have collated/packaged/addressed and mailed out almost 3500 catalogues. The 386pp catalogue each weighing 1.75kg (total weight 6,125 kg-14 pallets ) were collected by our postal provider in 2 collections. The catalogue promotes high-end and innovative railing and balustrades,  and  is being mailed to architects and specifiers. So if you require a timely and cost effective mailing solution for your sales literature and POS, do not hesitate in requesting an estimate by return.

The Yes Response team are almost ready for their participation in this year’s JCB Mud Run on Saturday 5 July at 10am. The organisers are busy finalising the course, to quote the organisers; “The course is being built, trimmed and of course, dug! We’ll water it nearer the time to ensure it is up to our usual standards.”

Photographs will be published before and after!!