Yes Response

UK consumers are receiving ever more parcels delivered to their door via their online retailers contracted delivery partners. With all delivery methods there will be issues or mishaps which can result in failed or delayed deliveries. Ofcom had suggested that retailers ought to give the consumer the choice as to which carrier delivers their parcel, but frankly this is an impractical solution and the retailer should be responsible for making this decision. More importantly, consumers must “think ahead” on purchases and allow time for possible issues beyond the control of delivery companies – weather related delays and major motorway disruptions.

Delivery companies work on minimal margins, which is reflected in the low cost, and in some cases free, P&P being paid by the consumer, so it is unreasonable to expect this low-cost solution to come with no hassles. Consumers must also ensure someone will be in to receive the delivery or provide an alternative delivery/drop off address; this way removing many of the unnecessary headaches which arise.

Yes Response use two key overnight parcel carriers along with the Royal Mail’s tracked service and we constantly monitor delivery performances with the aim of a first-time successful delivery. We also provide mobile number details to the courier, enabling them to provide the recipient with a likely delivery time and an option to reschedule.

Nobody is being remunerated for managing failed deliveries, so collective and considered purchase/delivery timelines will help minimise this; based on the sheer numbers of parcels being delivered (and ever growing) there will be delays and disappointments.

The two well-known parcel carriers with the lowest ranked delivery/customer experience performance carry the largest number of parcels (at the lowest cost), especially in the weeks and days leading up to Christmas – enough said.

Yes Response would like to wish all our clients, business partners, suppliers and advisers a very Happy Christmas and a prosperous 2026.
Please note: our last working day will be Tuesday 23rd December and we will be back in the office on Friday 2nd January 2026.

You purposely wait in to receive your expected parcel to find the parcel carrier has failed to deliver!! (Not ringing the doorbell is the most annoying!)

The five most common reasons as identified by Ofcom:

• Delayed delivery – 28%
• Parcel left somewhere inappropriate – 26%
• Delivery driver did not ring the doorbell – 20%
• Didn’t have enough time to answer the door – 19%
• Parcel not delivered – 16%

Source: Ofcom

The Royal Mail are working on an app which will bring to an end to writing out an address on an envelope and affixing the stamp. The app would generate a postage paid barcoded address label – the cost would be taken by the app too.

Royal Mail are ramping up developments to give the user a more convenient service for both dropping off parcels at enhanced parcel drop off boxes and convenient delivery lockers. The owner of the Royal Mail is a shareholder in Sainsbury’s, so not doubt their outlets will create new convenient locations.

Happy 60th birthday to Karen our financial controller. To celebrate this special birthday our in-house master cake maker Samantha created this beautiful birthday cake.

However you feel about Christmas, it is only 104 days away. A scary thought – how time has flown by this year. The supermarkets are already stocking the chocolate selection tubs and it’s time to plan for any Christmas campaigns.

Whether it’s gift packs for customers and employees, merchandise sourcing or the printing and mailing of wall planners and calendars, Yes Response are here to remove the headaches and source the gifts, produce the print and distribute materials in a timely and cost-effective way.

Yes Response can provide fully costed proposals without obligation.