The importance of a robust customer service function

In the era of declining customer service standards, the importance of delivering outstanding telephone-based customer care is something Yes Response, on behalf of our clients, relish. Bucking the trend on this important front when many businesses choose not to invest in this critical business support activity. A well-trained operator at the end of a telephone provides an immediate point of contact, making a positive impact on customer service, by taking ownership and resolving a “callers’ issue”. Behind the scenes Yes Response, on behalf of clients, will undertake the fact finding, chase up any unresolved issues; either with the manufacturer, distributor, retailer or field force, to achieve a positive outcome for the customer in a timely manner.


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