Yes Response

In these challenging times, all businesses need to ensure that they are maximising sales opportunities from customers and prospective customers. If you need help or advice for you and your distributors to maximise all potential opportunities, then please speak to Yes Response as we offer a comprehensive range of customer communications and fulfilment solutions to help you achieve this.

These include database services to set up and/or cleanse your customer and prospect databases, as well as appending additional details such as email addresses. Our varied range of mailing services enable you to cost-effectively and efficiently communicate with your contacts – your own ‘salesman in print’ – whether you want to provide them with an up-to-date catalogue of your products or services, a postcard promoting your latest offers or any other mail item. We also offer email communication management, as many customers and prospects now prefer to receive information via this method.

Telemarketing is also a key tool which proves highly effective for many of our clients. We offer both inbound and outbound telemarketing, along with response handling, market research, mail order fulfilment, customer satisfaction programmes and rewards sourcing and fulfilment.

And of course, unique promotional codes can be implemented in all projects so that campaigns can be monitored and activity attributed to these initiatives.

Speak to us at Yes Response today about our range of direct marketing response services, and how they can help you and your distributors to maximise business opportunities – call 01889 561 400 or email enq@yesresponse.co.uk

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Yes Response are undertaking a new telemarketing project for one of our latest clients. The aim of the project is to verify the correct contact name at a select range of hotels whose contact details have been provided by the client. The additional element to the project is one of research – the client is looking to introduce their range of furniture to these hotels, so details on the types and styles of furniture preferred by each hotel, the likely timescales for purchase and the size of the hotel will all help ensure that the most appropriate information is marketed to these prospective customers.

If you need to complete a telemarketing project, either as a one-off project or an ongoing communications programme, contact Yes Response today on 01889 561400 or enq@yesresponse.co.uk to discuss your requirements and for a no-obligation fully-costed proposal.

At Yes Response we have upgraded our software for online survey creation and reporting to the latest version. This software allows us to create complex online surveys to the exact requirements and specifications of our clients, and ensure that they are branded to match other communications. Enhanced reporting tools enable us to provide our clients with in-depth analysis of the survey results in realtime.

So if you need to undertake a cost-effective survey or customer satisfaction programme, either on an adhoc or ongoing basis, contact us for a fully costed proposal. We can combine offline and online activity to maximise your response levels and engage with your target audience. Contact us today on 01889 561400 or enq@yesresponse.co.uk for details or to request a fully costed proposal.

Having entered a Yes Response team for the upcoming JCB Mud Run, they’re now all in training ready for the event on June 29th. We’re even arranging for some team t-shirts. As you can see, we’ve opted for white shirts – they’re unlikely to stay that colour for long though! Look out for some before and after pictures of the team on event day!

And if we’ve inspired you to join in this great event to help raise money for NSPCC, register for the JCB Mud Run now!

The Royal Mail have recently commissioned a UK nationwide study that has revealed that the number of online-only e-retailing businesses has more than doubled over the past five years. The report shows that e-retailing is an increasingly strong area for business start-ups and that growth of online shopping is continuing to increase in the UK.

This is good news for Royal Mail as online retailers need a reliable delivery partner to ensure that goods are reliably and efficiently delivered to their customers.

Yes Response are working with several e-retailers to store and despatch their goods, to manage mailings of catalogues, to send emails informing customers of special offers, to process orders by telephone or post and much more.

So if you’re an online retailer that needs the headaches of offline customer communications to be taken away, speak to Yes Response today about our comprehensive range of customer communications and fulfilment solutions on 01889 561 400 or enq@yesresponse.co.uk

Yes Response are always keen to review the Quality of Service reports published by the Royal Mail to see how they have performed against their targets. The latest report provides the figures for the period of 24 September 2012 to 2 December 2012, and the statistics show a bit of a mixed result:

• First class mail next day deliveries were achieved for 91.2% of mail, against a target of 93%
• Second class mail deliveries within three working days were achieved 98.5% of the time, meeting the target
• The on time delivery of standard retail parcels fell from the previous quarter to 94.8%, but this was still above their 90% target

So overall, the results from this later quarter are mixed, and it’s difficult to comment on how well Royal Mail are meeting standards. We must also bear in mind that these figures come from the busiest period for postal services with a seasonal increase in mailing volumes and bad weather.

If you’d like to take advantage of Royal Mail’s postal service to communicate with your customers or prospects, don’t hesitate to contact Yes Response, who have a comprehensive range of customer communications services to take away all the headaches. Call us today on 01889 561 400 or email enq@yesresponse.co.uk