Yes Response

Yes Response is pleased to announce that we are relocating our operations to The Hub, Dovefields, Uttoxeter from Monday 15th October. This move is allowing us to consolidate our office and warehousing operations into one 14,000 sq. ft. property.

The transition has been planned over a two week timescale to ensure that there is no disruption to projects. All of our phone numbers and other contact details will remain the same.

We look forward to welcoming our clients, suppliers and friends at our new location, The Hub in the coming weeks.

Our new address will be:

Yes Response Limited
The Hub
Dovefields
Uttoxeter
Staffordshire
ST14 8HU

We are pleased to be supporting Operation Shoebox UK. Operation Shoebox UK supports our troops based in Afghanistan, encouraging members of the public to compile a shoe box of items for a member of the forces. Suggested items include clothing, toiletries, confectionery, sweet and savoury foodstuffs, drinks, books and games. Personal notes and messages are also encouraged as soldiers love to receive these and know that people are thinking of them and supporting them.

Yes Response has become Staffordshire’s first drop off point for shoeboxes, the first step in getting these boxes on their way to our troops. We will be printing posters and distributing them to outlets throughout Uttoxeter area. The whole Yes Response team is really proud to be supporting such a great cause, and hope that local people will join them in aiming to help Uttoxeter become a large contributor to this great scheme.

For full details of how to prepare a shoebox and drop off location and times, visit www.yesresponse.co.uk/operationshoebox

Since the end of 2011, Royal Mail has been trialling a new scheme to reduce the frustrations of customers receiving parcels and other items that are too big to go through the letterbox. The ‘Delivery to Neighbour’ scheme has been trialled across several areas of the country and, as the name suggests, means that postal carriers will leave large items with a neighbour if you are not there when they call. This eliminates the need to arrange for a redelivery or take a trip to your local sorting office.

Royal Mail reports that following the trial, the scheme was well received with 92% of people reporting that they were satisfied with having their items left with a neighbour rather than returned to the sorting office. Plans are now in place to launch the ‘Delivery to Neighbour’ scheme nationwide from the end of September, subject to regulatory approval.

Of course, Special Delivery items and international post requiring signatures will continue to be returned to the sorting office, and a compensation scheme will still be in place for items that go missing.

As with all initiatives of this kind, the true success of the scheme will soon be seen following the reactions of the public after launch. At Yes Response, we feel that the scheme is likely to be successful, but only if it is implemented correctly on the ground, with the postal carriers using good judgement in where items are left. We are also hoping that this will be the first of many initiatives aimed at improving the delivery of parcels for customers living increasingly busy lives which mean that staying in awaiting deliveries is impractical.

We had a rather unexpected delivery here at Yes Response recently when one of our client contacts from JCB arrived with an Olympic Torch in hand! Dave Allen carried the torch through Gnosall on 30th May 2012, and very kindly brought it in for a visit at Yes Response.

Dave has always been a keen athlete and has represented Staffordshire for 5 consecutive years in cross country and is a 2010 British Masters club team cross country silver medalist. He has also been actively involved in athlectics during his 23 years working at JCB, taking part in the 5 mile ‘fun run’ for the last 23 years, forming part of the JCB team that did the ‘3 peaks’ run and completing a London to Paris cycle ride with a number of JCB colleagues. Dave has also been helping his fellow JCB employees to get into running, organising an after-work ‘learn to run’ group to pass on his experience and encouragement to those neew to running.

The Yes Response team were very excited to see the Olympic Torch and we got some great pictures of members of the team holding it!

We’d like to welcome our newest client on board – AGA Rangemaster. We have just completed our first mailing project with AGA Rangemaster and are looking forward to many additional projects during this ongoing relationship.

We are currently working on a new phase of an ongoing project for a long-term customer that measures customer satisfaction through the use of postal questionnaires. In this new phase of activity, we are developing an online version of the existing postal questionnaire. This is enabling us to empower customers to choose the easiest and most appropriate method of completing the survey for themselves. At the first stage, we will provide customers with both the postal questionnaire and a link to the online survey. Customers preferences will be saved so that those who opt for the online survey will no longer receive postal surveys in future, but will be emailed links to online versions.