Yes Response

UK consumers are receiving ever more parcels delivered to their door via their online retailers contracted delivery partners. With all delivery methods there will be issues or mishaps which can result in failed or delayed deliveries. Ofcom had suggested that retailers ought to give the consumer the choice as to which carrier delivers their parcel, but frankly this is an impractical solution and the retailer should be responsible for making this decision. More importantly, consumers must “think ahead” on purchases and allow time for possible issues beyond the control of delivery companies – weather related delays and major motorway disruptions.

Delivery companies work on minimal margins, which is reflected in the low cost, and in some cases free, P&P being paid by the consumer, so it is unreasonable to expect this low-cost solution to come with no hassles. Consumers must also ensure someone will be in to receive the delivery or provide an alternative delivery/drop off address; this way removing many of the unnecessary headaches which arise.

Yes Response use two key overnight parcel carriers along with the Royal Mail’s tracked service and we constantly monitor delivery performances with the aim of a first-time successful delivery. We also provide mobile number details to the courier, enabling them to provide the recipient with a likely delivery time and an option to reschedule.

Nobody is being remunerated for managing failed deliveries, so collective and considered purchase/delivery timelines will help minimise this; based on the sheer numbers of parcels being delivered (and ever growing) there will be delays and disappointments.

The two well-known parcel carriers with the lowest ranked delivery/customer experience performance carry the largest number of parcels (at the lowest cost), especially in the weeks and days leading up to Christmas – enough said.