Yes Response

The Royal Mail has dubbed today as “Takeback Tuesday”, as people go back to work and take their unwanted packages into a Post Office for return to the retailer. Returns were expected today to be double the December average making it the busiest online returns day of the year!

At Yes Response we offer you a slick fulfilment operation, one that is of uppermost importance in every growing retail online business.  With a deluge of online purchases and gifts being returned on a daily basis, we realise how important it is to deliver a cost effective and efficient service which includes a dedicated returns service too.  You may only need some elements of our expertise or the whole integrated order receipt, processing and fulfilment service.

Contact Yes Response now to see how we can deal with your fulfilment needs in a timely and cost effective way! Yes Response’s fulfilment service includes a telemarketing team, mail order and e-fulfilment, response handling, POS storage and distribution, lettershop and kit collation, customer satisfaction programmes, proof of purchase redemptions, product sampling, database management and customer complaints management.

Yes Response wish all of our clients, partners and suppliers a Happy Christmas and a Prosperous New Year. One of our New Year’s resolutions is to ensure we share our news stories on client projects undertaken on  a more regular basis through social media.

The last 6 months for Yes Response has been the busiest in our trading history. We have mailed out more mailings than ever before, undertaken more outbound calls than ever before, handled more inbound customer care and order processing calls than ever before,  uploaded more USBS than ever before and collated and mailed out more POS and promotional kits than ever before for existing and new clients!!  We are all looking forward to a well deserved Christmas break.

Yes Response have collated 3,000 promotional bags containing a hat (one of 3 sizes) and 3 pieces of sales literature into a branded tote bag.  We will be delivering all the promotional items to the clients stand, we are providing on site storage for the duration of the exhibition and then collecting all left over stocks from the stand.

At Yes Response we promise to remove the headaches from these important and time sensitive events, invariably with last minute additions! Yes Response have a dedicated driver ensuring all material is delivered and collected on time, removing the fear of material being delayed and unfortunately sometimes, lost in a courier network.

This campaign calls on organisations – including banks, councils, and utility companies and telecoms providers – to give their customers a choice in how they are communicated with.

Yes Response are great advocates of muti-channel inbound and outbound communications, reflecting the needs or of our clients customers and ever more important being able to talk to a person at the end of a telephone!

Let Yes Response telemarketers take care of your telemarketing in the right environment away from the disruptions of your own offices.  Telemarketing when carried out effectively increases sales and helps improve your customer service by identifying and highlighting any problems that may have been overlooked or missed that require attention. All this in turn boosts customer service effectiveness and most importantly your revenue!