Latest News

COMIC RELIEF – RED NOSE DAY Friday 15 March

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We are pleased to be supporting Comic Relief – Red Nose Day which is today, Friday 15th March. Yes Response have arranged a raffle with prizes, and all monies collected will be donated to this wonderful cause.

 

 

 

Print and distribution for a national campaign launch

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Yes Response were tasked by our client, The National Housing Federation, to project manage the print production and distribution of their general election campaign communications pack to their members and opinion formers for today’s national launch.

The pack contained double sided A2 campaign boards, an A4 folder with 27 inserts and a collection of pin badges. All materials used were purposefully selected for being recyclable, whilst durable for the long campaign period.

Yes Response delivered a total print and project management solution which was cost effective and timely, with a total lead time from briefing to delivery in under three weeks. With three competitive print estimates for all of the campaign materials, we can be confident that we provided the best value for our client. Yes Response collated and packaged the 800 campaign kits and despatched using our preferred parcel carrier to the national database of housing associations.

Let Yes Response remove the headaches from your print and distribution campaigns, delivering a timely and cost effective solution.

The importance of a robust customer service function

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In the era of declining customer service standards, the importance of delivering outstanding telephone-based customer care is something Yes Response, on behalf of our clients, relish. Bucking the trend on this important front when many businesses choose not to invest in this critical business support activity. A well-trained operator at the end of a telephone provides an immediate point of contact, making a positive impact on customer service, by taking ownership and resolving a “callers’ issue”. Behind the scenes Yes Response, on behalf of clients, will undertake the fact finding, chase up any unresolved issues; either with the manufacturer, distributor, retailer or field force, to achieve a positive outcome for the customer in a timely manner.

 

The importance of a robust postal service

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As evidenced from the BBC Panorama programme on Monday 26th February – the Royal Mail are sadly failing the general public and indeed business in their poor performance. We are paying for a first-class service yet sadly getting a third-class performance, which is simply not good enough. Whilst in a perfect world past performances would continue; Yes Response have always advocated it would be preferential for a reliable and robust service over 4-5 days rather than an unreliable service over 6 days.

Postal based direct marketing is a cost effective and impactful marketing tool to drive footfall into bricks and mortar businesses and indeed generating online sales. Research has proven than direct mail is easier to process mentally than email and thereby giving a longer engagement and a massive 70 per cent increase in brand recall.

Yes Response can deliver a timely and cost effective one-stop print, personalise, mail solution for our clients and prospective clients. Fully costed proposals can be submitted without obligation.

 

MERRY CHRISTMAS from all at YES RESPONSE

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Yes Response would like to wish all our clients, business partners, suppliers and advisers a very Happy Christmas and a Prosperous New Year.
Please note: (Once we have completed all our clients fulfilments…!) our last working day with be Thursday 21st December and we will be back in the office on Tuesday 2nd January 2024.

CHRISTMAS DONATION

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Douglas Macmillan Hospice (DMH – a local specialist palliative care provider in Staffordshire) continues to be Yes Response’s nominated charity. . In lieu of Christmas cards, Yes Response has made a donation to this wonderful charity.  https://dougiemac.org.uk/