Yes Response

It has been a busy second quarter, with lots of extra projects completed, over and above our usual daily fulfilments, customer service and telemarketing functions.

These have included:

• Collation & distribution of 14 lines of branded clothing (in multiples sizes & gender) to 70 personnel. The clothing was packed per person & mailed out to UK home addresses or work locations in addition to a large DHL shipment to the USA.
• Print/personalise/mail 7000 A5 postcards to farmers with the contact details of their account manager for a leading finance company.
• The delivery of display panels/POS & exhibition give-aways to a stand at Cereals, hosted at Jeremy Clarkson’s farm in early June. Three days prior to the event taking place, there was torrential rainfall, meaning all vehicles had to towed on & off site. We facilitated the collection of the display stands after the event – thus removing all the logistical headaches for our client.
• Print/personalise/mail out 6000 A5 postcards promoting a family festival with details on registration.
• Printing & collation of 6 inserts into a pouch & affixing lanyards for 24,000 attendees of a family festival.
• Project managing the print & Royal Mail household delivery to 37,000 homes promoting a community music festival.
• Collation of  6000 lots of 12 printed items into a grip seal bag, boxed/labelled in 70’s for distribution to retail outlets.
• Print/personalise/mail out Gift Aid communications for two Charities with customer database quantities of 5k & 7k.
• Print/personalise/mail out an AGM communications pack to 700 stakeholders of a charity.
• Printing pull-up banners and A0/A1/A2 display boards for a roadshow.
• Collation of leaflet, two mugs, tea bag, coffee sachet and biscuits into a printed box with a welcome letter and posted out to approx. 90 new customers per month. The relevant account manager then has a reason to visit the new customer for chat!

Yes Response promise to remove the headaches and deliver a timely and cost-effective solution for our clients. If you have an upcoming project in mind, let Yes Response provide an estimate without obligation, ensuring your project gets the maximum impact for a competitive price.

In addition to our daily multi-channel customer fulfilments, the period of January to mid-April has been busy with the following projects completed;

• Print/production of 230k delivery charity packs and the coordination of a Royal Mail household delivery in designated postcodes.
• Collation of 6k customer welcome packs (11 items per set).
• Monthly magazine mailings to 2400 subscribers.
• Print/personalise/mail 3 campaigns -12, 14 and 16k mailing quantities.
• Merchandise sourcing and branding measuring jugs, measuring spoons and wiro bound A4 note books for an agri-chemical product launch.
• Printing A2/A3/A4 personalised posters and the distribution to the field force and dealer depots.
• Printing, collation of posters and pull-up banners for a trade exhibition.
• Telephone follow up calls to sales leads in response to a digital campaign.
• Collation of 30 gift packs (A2 picture frames and Perspex presentation boxes requiring robust packaging!!) and the worldwide distribution to the end customers.

Yes Response are pleased to be supporting Comic Relief and Red Nose Day once again this Friday, March 20th

We have again arranged a raffle with all proceeds going to this wonderful cause.

Yodel, the parcel carrier known for its poor service, is to be rebranded as InPost. InPost operates parcel lockers and their mission is to promise deliveries to lockers within 48 hours, giving the customer the flexibility to nominate a locker delivery point of convenience. InPost states the average Briton receives six parcels a month and experience at least one missed delivery. Unlike Hermes parcel carrier who believed a name change would solve their reputation and poor service, InPost have a positive proposition to enhance the delivery experience.

Yes Response use DPD, APC, Royal Mail and DHL for deliveries, each having their unique benefits whilst giving a cost-effective solution for our clients and their customers.

UK consumers are receiving ever more parcels delivered to their door via their online retailers contracted delivery partners. With all delivery methods there will be issues or mishaps which can result in failed or delayed deliveries. Ofcom had suggested that retailers ought to give the consumer the choice as to which carrier delivers their parcel, but frankly this is an impractical solution and the retailer should be responsible for making this decision. More importantly, consumers must “think ahead” on purchases and allow time for possible issues beyond the control of delivery companies – weather related delays and major motorway disruptions.

Delivery companies work on minimal margins, which is reflected in the low cost, and in some cases free, P&P being paid by the consumer, so it is unreasonable to expect this low-cost solution to come with no hassles. Consumers must also ensure someone will be in to receive the delivery or provide an alternative delivery/drop off address; this way removing many of the unnecessary headaches which arise.

Yes Response use two key overnight parcel carriers along with the Royal Mail’s tracked service and we constantly monitor delivery performances with the aim of a first-time successful delivery. We also provide mobile number details to the courier, enabling them to provide the recipient with a likely delivery time and an option to reschedule.

Nobody is being remunerated for managing failed deliveries, so collective and considered purchase/delivery timelines will help minimise this; based on the sheer numbers of parcels being delivered (and ever growing) there will be delays and disappointments.

The two well-known parcel carriers with the lowest ranked delivery/customer experience performance carry the largest number of parcels (at the lowest cost), especially in the weeks and days leading up to Christmas – enough said.