Demand for goods ordered online but collected in stores could soon be growing at a faster rate than home delivery ordering, as consumers embrace so-called “click and collect” services.
According to figures from strategy consultants OC&C, the volume of UK non-food sales made via the internet for collection in store, will increase by 33m parcels this year, compared with 2013, on a par with the increase in units for home delivery at 36m.
OC&C forecasts that in 2015, growth in the volume of units ordered online but collected in store will overtake that for home delivery for the first time, increasing by 53m parcels, year on year, compared with a rise of 38m parcels for home delivery.
“Click and collect is the biggest growth channel potentially now, (growing) faster even than home delivery,” said Michael Jary, a partner at OC&C.
Non-food click and collect remains small. OC&C puts it at 11 per cent of the UK market by volume this year, but forecasts that it will reach 30 per cent of the market by 2017, equivalent to compound annual growth of 60 per cent between 2012 and 2017 compared with just 5 per cent for home delivery.
Britain leads the way in both food and non-food click and collect, although the channel is growing quickly on both sides of the Atlantic.
For consumers, it can be more convenient than waiting at home for a delivery. For retailers, the model can improve the economics of selling via the internet, particularly in grocery, where with online shopping the store is forced to do much of the work traditionally carried out by the shopper.